Overview

Etarath respects your privacy and is committed to protecting the business and personal information shared on the platform. We believe that trust is essential in every business relationship, and safeguarding your data is a core part of our responsibility.

This Privacy Policy explains how Etarath collects, uses, stores, and protects your information when you access or use our website, mobile applications, and services. It also outlines your rights regarding your data and the measures we take to ensure confidentiality, security, and compliance with applicable laws.

1. Information We Collect

1.1 Business & Contact Information

We collect business-related details such as company name, trade license information, VAT details, email address, phone number, and physical address. This information is required to verify businesses, maintain platform integrity, and enable secure B2B transactions.

1.2 Account & Login Information

Account credentials and role-based access information are collected to authenticate users and manage permissions across different portals. This ensures that only authorized users can access specific features and sensitive business data.

1.3 Transaction & Usage Data

We collect data related to orders, quotations, warranty claims, and general platform activity. This information helps us process transactions, track service usage, and improve platform functionality and performance.

1.4 Uploaded Documents

Documents such as product listings, warranty files, inspection photos, and reports are stored on the platform. These documents support order fulfillment, claim verification, audits, and dispute resolution when required.

2. How We Use Your Information

The information we collect is used to operate and improve the Etarath platform. This includes enabling ordering, quotation, and warranty claim workflows, verifying vendors and retailers, providing dashboards and analytics, enhancing user experience, and meeting legal or regulatory requirements.

3. Data Sharing & Disclosure

Etarath shares user data only when it is necessary for platform operations. This may include sharing information between vendors and retailers involved in a transaction, with assigned sales executives for inspections, or with legal or regulatory authorities when required by law. Etarath does not sell, rent, or trade user data to third parties.

4. Data Security Measures

We implement industry-standard security measures to protect user data, including secure servers, encrypted data storage, and role-based access controls. While we take strong precautions to safeguard information, no digital system can guarantee complete security.

5. Data Retention

User data is retained only for as long as it is required to operate the platform or fulfill legal and compliance obligations. Once data is no longer needed, it is securely deleted or anonymized to prevent unauthorized access.

6. User Rights & Choices

Users have the right to access and update their information at any time through their account settings. They may also request account deactivation or data deletion, subject to applicable legal and regulatory requirements.

7. Third-Party Services

Etarath may use trusted third-party services such as payment gateways and notification providers to support platform operations. These third-party providers operate under their own privacy policies and are responsible for protecting data handled through their services.

8. Changes to This Privacy Policy

Etarath may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. Continued use of the platform after updates indicates acceptance of the revised policy.

Conclusion

Etarath remains committed to maintaining the highest standards of data protection, confidentiality, and transparency across all its services. We continuously review and enhance our security practices to safeguard your business and personal information against unauthorized access, misuse, or disclosure.

By using the Etarath platform, you trust us with critical business data, and we take this responsibility seriously. We encourage users to review this Privacy Policy periodically to stay informed about how their information is protected. Our support team is always available to address any privacy-related concerns or requests.

9. Contact Information

For any questions, concerns, or requests related to privacy or data protection, please contact us: