Overview

At Etarath, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and disclose your information as described in this Privacy Policy.

1. Information We Collect

1.1 Business & Contact Information

We collect business-related information such as company name, trade license details, VAT information, email address, phone number, and physical address. This information is required to verify businesses, maintain platform integrity, and enable secure B2B transactions.

All credit and debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

1.2 Account & Login Information

We collect account credentials and role-based access information to authenticate users and manage permissions across different platform portals. This ensures that only authorized users can access specific features, functions, and sensitive business data.

1.3 Transaction & Usage Data

We collect data related to orders, quotations, warranty claims, and general platform activity. This information helps us process transactions, track service usage, and improve platform functionality and performance.

1.4 Uploaded Documents

Documents such as product listings, warranty files, inspection photos, and reports are stored on the platform. These documents support order fulfillment, claim verification, audits, and dispute resolution when required.

2. How we use your personal information.

Etarath processes Personal Data only where a lawful basis exists, in accordance with applicable data protection laws and user consent. The information collected is used to operate, manage, and improve the Etarath platform, including enabling ordering, quotation, and warranty claim workflows; verifying vendors and retailers; providing dashboards and analytics; enhancing user experience; and meeting applicable legal and regulatory requirements.

3. Data Sharing & Disclosure

Etarath shares user data only when necessary to operate the platform. This may include sharing information between vendors and retailers involved in a transaction, with assigned sales executives for verifying orders and conduct claim inspections, or with legal and regulatory authorities as required by law. Etarath does not sell, rent, or trade user data to any third parties. All data sharing is strictly limited to fulfill operational, legal, or regulatory obligations and to maintain the integrity and security of the platform.

4. Data Security Measures

We implement industry-standard security measures to protect user data, including secure servers, encrypted data storage, and role-based access controls. We ensure strong precautions to safeguard information.

5. Data Retention

User data is retained only as long as necessary to operate the platform, provide our services, or fulfill legal, regulatory, and compliance obligations. Once the data is no longer required, it is securely deleted or anonymized to prevent unauthorized access.

6. User Rights & Choices

Users have the right to access and update their information at any time through their account settings. They may also request account deactivation or data deletion, subject to applicable legal and regulatory requirements.

7. Third-Party Services

Etarath may use trusted third-party services such as payment gateways and notification providers to support platform operations. These third-party providers operate under their own privacy policies and are responsible for protecting data handled through their services.

8. Cookies

Etarath uses browser cookies to enhance user experience and platform functionality. A cookie is a small file placed on your computer that helps us understand how users interact with the website. Cookies do not collect personal information such as your name or identity unless you voluntarily provide such details to us.

Cookies allow Etarath to track site usage, manage transactions, and analyze traffic patterns so we can improve our services and offerings. No personal information can be identified solely through cookies.

Most web browsers allow you to accept, reject, or manage cookie preferences. Please note that disabling cookies may limit your ability to access certain features or functionality of the Etarath platform.

9. Changes to This Privacy Policy

Etarath may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements. Continued use of the platform after any updates constitutes acceptance of the revised policy. This policy was last updated in December 2025 and is subject to change at the sole discretion of Etarath.

When modifications are made, the updated policy will be posted on our website, and users are encouraged to review this section regularly to stay informed about any changes. All modifications take effect immediately on the date they are posted.